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Return and Refund Policy

Unfortunately, we do not accept returns on sale or custom orders.

Shipping

On average, the time from order to ship is currently 5-7 business days. For products that say, “cut for shipping,” you can request that they not be cut, in the notes section during checkout. Note that you will be billed for additional shipping. Additionally, some orders may need to be shipped in multiple boxes depending on the size and quantity of the product. If a shipping adjustment needs to be made, we will bill you separately.

Custom Orders

For custom requests or to submit a prop idea, please send us an email at holidaydecoro23@gmail.com, message us through our website, or give us a call at (804) 235-1615. If we are unavailable, leave us a message with your name and number and we will reach out within 24 hours. Note there will be a $30 custom prop fee.

Returns

We have a 30-day return policy, which means you will have 30 days after receiving your order to request a refund. Note that there will be a 15% restock fee on all returned orders.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, and in its original packaging.

Orders may be returned in new and unopened condition with a 15% restock fee. Return shipping must be paid for by the customer. If a return label is provided by Holiday Decoro, the price of the label will be deducted from the refund amount.

To request a refund, you can contact us at holidaydecoro23@gmail.com, providing the following information:

  • Name
  • Order number
  • Reason for return

If your return is accepted, we will send you an email with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Additionally, if you do not reside in the U.S., shipping orders may take longer than expected.

Cancellations

You may request a cancellation on your order, for any reason, and receive a full refund provided your order has not been shipped. Please note that a small percentage of orders cannot be stopped from shipping out even though they may not have physically left the premises. In these rare occurrences, the customer is responsible for whatever shipping charges are incurred.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the situation and make it right.

Exchanges

The fastest way to ensure you get the product you want is to return the current item, and once accepted and a refund is issued, make a purchase for the correct item.

Refunds

Once your return is received, you will receive an email notifying you that it was received. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be sent to the original payment method within 7 to 10 business days.

For products that are not damaged, you will receive a refund minus the original and return shipping.

Late or Missing Refunds

If you haven’t received a refund after it has been processed and you received an email notifying you, contact your bank or credit card company, as it may take some time before they post it. If you have check your account and called your bank or card company and still have not received your refund, please contact us at holidaydecoro23@gmail.com.

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